Please read below before you start an exchange:

Our WagWellies® are designed to fit snug. You may need to stretch the opening some to get over the paw. We find gently pressing the width of the paw together while using your pointer finger to gently shoehorn the rear of the paw into the heel of the boot works best. The boot size should be as close to the size of the actual paw as possible with not a lot of wiggle room. If you can get them on, you likely have the correct size, and there's no need to go a size up. Make sure the dew claw is tucked safely inside the boot for protection. The velcro should be tight, with the strap positioned beneath the wagwear label. This will function as a stopper to keep the strap in place. Lastly, if the boots are impeding on the carpal pads, and you are sure you have the correct size, we suggest trimming the rubber down to the top of the velcro to make space between the pad and the boot.

We gladly accept returns of unworn, unwashed, undamaged or defective merchandise for a refund within 30 days of the original purchase. Go to HAPPY RETURNS to get started. 

Orders being returned for a refund will be charged the cost of the return shipping and handling at a discounted flat rate of $7.  Follow the prompts in the Happy Returns portal to submit a return request and arrange for shipping.

For exchange orders within the United States, you may exchange for the same item in a different size or color easily and at no cost. In the Happy Returns portal, simply select the reason for the exchange and then click on "exchange for something similar." Choose your new color and/or size and follow the prompts to complete the return.

For exchanges other than a change in size or color of your original purchase, you will need to return your original item with the return fees waived (normally $7) and place a new order:

1. Follow the link to the Happy Returns portal
2. After selecting the reason for the return, please select "show more options" (rather than "exchange for something similar") and then "return this item" 
3. Follow prompts to continue shopping back on our website with the return processing fee waived (do not click on "refund to original payment method")
4. You will be taken to our site where you can select new items to go into your shopping cart
5. Once you are done adding new items to your exchange, click "continue with my return" on the bottom right
6. Complete the return transaction in Happy Returns and receive a QR code or label to return your original purchase
7. You will also need to complete the new order by checking out and paying for it.  Once this has been done, your original order refund will reflect that return processing fees ($7) have been waived
8. The new order will be shipped to you with a new order number

International Returns:
If you are returning an order from outside the United States you must arrange your own shipping. Please use a trackable shipping method and send tracking details to our customer service team so we can assist in making sure you receive your product refund once the return has reached us. We do not offer free international exchanges, orders must be returned for a refund and you may place a new order for different items. If you received an order with any issues, please contact our Customer Service team for assistance.

All Sale Items Are Eligible For Size And Color Exchanges, Only. No Returns.